Web & Product Analytics · reliability comparison
Hotjar vs Mixpanel: which is more reliable? (2026)
Hotjar is more reliable than Mixpanel, scoring 99.2 vs 84.1 out of 100. Over the last 90 days Hotjar reported 2 incidents and Mixpanel reported 5, with effective uptime of 100% and 99.84% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Hotjar | Mixpanel |
|---|---|---|
| Reliability score | 99.2 | 84.1 |
| Rank (analytics tools) | #1 | #4 |
| Uptime (90 days) | 100% | 99.84% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 3h 41m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hotjar and Mixpanel differ
- Mixpanel reported 2.5× as many incidents as Hotjar over the last 90 days (5 vs 2).
- Mixpanel had 2 partial or major outages, compared with 0 for Hotjar.
- Hotjar's longest incident on record lasted 2d 11h (Nov 14, 2025); Mixpanel's lasted 3h 45m (Aug 19, 2026).
90-day uptime
Hotjar
Mixpanel
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hotjar incidents
- InformationalSep 4, 2026 · resolved in 3h 41m
- InformationalAug 13, 2026 · resolved in <1m
Recent Mixpanel incidents
- InformationalOct 21, 2026 · resolved in 7h 33m
- InformationalOct 8, 2026 · resolved in 7h 50m
- Partial outageAug 26, 2026 · resolved in 1h 7m
Degraded Query API Performance impacting US Projects
Affected: Application Availability (US)
- Partial outageAug 19, 2026 · resolved in 3h 45m
Issues Populating Event Properties in dropdown menus
Affected: Application Availability (US), Application Availability (EU), Application Availability (IN)
- Degraded performanceAug 6, 2026 · resolved in 6h 13m
Mixpanel MCP: Get-Report degraded
Affected: Application Availability (US), Application Availability (EU), Application Availability (IN)
Other analytics tools to consider
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Pendo · #5 · 99.75% uptime
- PostHog · #6 · 100% uptime
See the full most reliable web & product analytics tools ranking →