Web & Product Analytics · reliability comparison
Hotjar vs Pendo: which is more reliable? (2026)
Hotjar is more reliable than Pendo, scoring 99.2 vs 78.8 out of 100. Over the last 90 days Hotjar reported 2 incidents and Pendo reported 5, with effective uptime of 100% and 99.75% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Hotjar | Pendo |
|---|---|---|
| Reliability score | 99.2 | 78.8 |
| Rank (analytics tools) | #1 | #5 |
| Uptime (90 days) | 100% | 99.75% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hotjar and Pendo differ
- Pendo reported 2.5× as many incidents as Hotjar over the last 90 days (5 vs 2).
- Pendo had 3 partial or major outages, compared with 0 for Hotjar.
- Hotjar's longest incident on record lasted 2d 11h (Nov 14, 2025); Pendo's lasted 3d (Feb 5, 2026).
90-day uptime
Hotjar
Pendo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hotjar incidents
- InformationalSep 4, 2026 · resolved in 3h 41m
- InformationalAug 13, 2026 · resolved in <1m
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environment
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processing
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Other analytics tools to consider
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
- PostHog · #6 · 100% uptime
See the full most reliable web & product analytics tools ranking →