Web & Product Analytics · reliability comparison
Hotjar vs Piwik PRO: which is more reliable? (2026)
Hotjar is more reliable than Piwik PRO, scoring 99.2 vs 90.0 out of 100. Over the last 90 days Hotjar reported 2 incidents and Piwik PRO reported 0, with effective uptime of 100% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Hotjar | Piwik PRO |
|---|---|---|
| Reliability score | 99.2 | 90.0 |
| Rank (analytics tools) | #1 | — |
| Uptime (90 days) | 100% | 100% |
| Incidents (90 days) | 2 | 0 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 50/100 |
Where Hotjar and Piwik PRO differ
- Piwik PRO reported no incidents in the last 90 days, while Hotjar reported 2.
90-day uptime
Hotjar
Piwik PRO
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hotjar incidents
- InformationalSep 4, 2026 · resolved in 3h 41m
- InformationalAug 13, 2026 · resolved in <1m
Recent Piwik PRO incidents
No incidents reported by Piwik PRO in the last 90 days.
Other analytics tools to consider
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
- Pendo · #5 · 99.75% uptime
See the full most reliable web & product analytics tools ranking →