Marketing Automation & CDPs · reliability comparison
HubSpot Marketing Hub vs Salesforce Marketing Cloud: which is more reliable? (2026)
HubSpot Marketing Hub is more reliable than Salesforce Marketing Cloud, scoring 96.2 vs 45.8 out of 100. Over the last 90 days HubSpot Marketing Hub reported 10 incidents and Salesforce Marketing Cloud reported 5, with effective uptime of 100% and 98.75% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | HubSpot Marketing Hub | Salesforce Marketing Cloud |
|---|---|---|
| Reliability score | 96.2 | 45.8 |
| Rank (marketing automation platforms) | #1 | #13 |
| Uptime (90 days) | 100% | 98.75% |
| Incidents (90 days) | 10 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 19h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where HubSpot Marketing Hub and Salesforce Marketing Cloud differ
- HubSpot Marketing Hub reported 2× as many incidents as Salesforce Marketing Cloud over the last 90 days (10 vs 5).
- Salesforce Marketing Cloud had 1 partial or major outage, compared with 0 for HubSpot Marketing Hub.
- HubSpot Marketing Hub's longest incident on record lasted 3d (Jul 14, 2026); Salesforce Marketing Cloud's lasted 37m (Oct 20, 2026).
90-day uptime
HubSpot Marketing Hub
Salesforce Marketing Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent HubSpot Marketing Hub incidents
- InformationalOct 23, 2026 · resolved in 2h 47m
Some HubSpot tools may be unavailable for some users
Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation +5 more
- InformationalOct 22, 2026 · resolved in 1h 53m
- InformationalOct 8, 2026 · resolved in 1h 35m
Marketing email statistics are delayed
Affected: Marketing Tools, Reports
- InformationalOct 2, 2026 · resolved in 1h 53m
HubSpot is experiencing issues
Affected: CRM, Marketing Tools, Chat & Automation
- InformationalSep 23, 2026 · resolved in 13m
- InformationalSep 8, 2026 · resolved in 59m
Recent Salesforce Marketing Cloud incidents
- Degraded performanceOct 30, 2026 · resolved in 11h 38m
Marketing Cloud Engagement Degradation (105 instances)
Affected: MarketingCloudCoreService
- Degraded performanceOct 26, 2026 · resolved in 3h 8m
Performance Degradation (259 instances)
Affected: EmailStudio
- Partial outageOct 20, 2026 · resolved in 37m
Service Disruption (26 instances)
Affected: MarketingCloudCoreService, MarketingCloudLogin
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (246 instances)
Affected: AutomationStudio
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (57 instances)
Affected: AutomationStudio
Other marketing automation platforms to consider
- Customer.io · #2 · 99.99% uptime
- Iterable · #3 · 99.96% uptime
- RudderStack · #4 · 99.94% uptime
- Hightouch · #5 · 99.92% uptime
See the full most reliable marketing automation & customer data platforms ranking →