Hotel Property Management Systems · reliability comparison
Little Hotelier vs protel (Planet): which is more reliable? (2026)
Little Hotelier is more reliable than protel (Planet), scoring 80.0 vs 68.6 out of 100. Over the last 90 days Little Hotelier reported 0 incidents and protel (Planet) reported 4, with effective uptime of 100% and 99.46% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Little Hotelier | protel (Planet) |
|---|---|---|
| Reliability score | 80.0 | 68.6 |
| Rank (hotel PMS platforms) | — | #4 |
| Uptime (90 days) | 100% | 99.46% |
| Incidents (90 days) | 0 | 4 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 5h 24m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | 100/100 |
Where Little Hotelier and protel (Planet) differ
- Little Hotelier reported no incidents in the last 90 days, while protel (Planet) reported 4.
- protel (Planet) had 1 partial or major outage, compared with 0 for Little Hotelier.
90-day uptime
Little Hotelier
protel (Planet)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Little Hotelier incidents
No incidents reported by Little Hotelier in the last 90 days.
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
- Major outageAug 3, 2026 · resolved in 16h 54m
planet Web Booking Engine - Outageofficial update ↗
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.68% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →