Subscription Billing Platforms · reliability comparison
Metronome vs Paddle: which is more reliable? (2026)
Paddle is more reliable than Metronome, scoring 93.6 vs 63.8 out of 100. Over the last 90 days Metronome reported 12 incidents and Paddle reported 2, with effective uptime of 99.38% and 99.96% respectively. Paddle resolves incidents faster on average (2h 19m).
Data updated Nov 2, 2026 · How we score
| Metric | Metronome | Paddle |
|---|---|---|
| Reliability score | 63.8 | 93.6 |
| Rank (subscription billing platforms) | #14 | #8 |
| Uptime (90 days) | 99.38% | 99.96% |
| Incidents (90 days) | 12 | 2 |
| Partial / major outages | 4 | 0 |
| Avg time to resolve | 3h 54m | 2h 19m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Metronome and Paddle differ
- Metronome reported 6× as many incidents as Paddle over the last 90 days (12 vs 2).
- Metronome had 4 partial or major outages, compared with 0 for Paddle.
- Paddle fixes problems faster: 2h 19m on average, against 3h 54m for Metronome.
- Metronome's longest outage on record lasted 12h 6m (Sep 28, 2026); Paddle's lasted 1d 22h (Apr 28, 2026).
90-day uptime
Metronome
Paddle
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Metronome incidents
- Degraded performanceOct 22, 2026 · resolved in 1h
Affected: Alerts, Usage Pipeline
- Degraded performanceOct 22, 2026 · resolved in 1h 56m
Affected: Alerts
- Partial outageOct 8, 2026 · resolved in 3h 20m
Elevated API error ratesofficial update ↗
Affected: Overall
- Degraded performanceOct 3, 2026 · resolved in 6h 53m
Affected: Data Export
- Degraded performanceOct 2, 2026 · resolved in 3h 47m
Affected: Data Export
- InformationalOct 2, 2026 · resolved in 4h 19m
Recent Paddle incidents
- Degraded performanceOct 21, 2026 · resolved in 4h 5m
Issue affecting metrics and reporting in the seller dashboard
Affected: Production - Billing, Production - Classic
- MaintenanceSep 21, 2026 · ongoing
Affected: Production - Classic, Production - Billing, Production - Billing, Production - Billing, Production - Classic, Production - Classic +1 more
- Degraded performanceSep 2, 2026 · resolved in 33m
Report downloads unavailable in the Paddle Dashboard
Affected: Production - Billing
- MaintenanceAug 7, 2026 · ongoing
Production and Sandbox Databases Maintenance
Affected: Sandbox - Billing, Production - Classic, Sandbox - Classic, Sandbox - Classic, Production - Billing, Sandbox - Billing +10 more
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Zuora · #2 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
See the full most reliable subscription billing platforms ranking →