Web & Product Analytics · reliability comparison
Mixpanel vs Pendo: which is more reliable? (2026)
Mixpanel is more reliable than Pendo, scoring 84.1 vs 78.8 out of 100. Over the last 90 days Mixpanel reported 5 incidents and Pendo reported 5, with effective uptime of 99.84% and 99.75% respectively. Mixpanel resolves incidents faster on average (3h 41m).
Data updated Nov 1, 2026 · How we score
| Metric | Mixpanel | Pendo |
|---|---|---|
| Reliability score | 84.1 | 78.8 |
| Rank (analytics tools) | #4 | #5 |
| Uptime (90 days) | 99.84% | 99.75% |
| Incidents (90 days) | 5 | 5 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 3h 41m | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mixpanel and Pendo differ
- Pendo had 3 partial or major outages, compared with 2 for Mixpanel.
- Mixpanel fixes problems faster: 3h 41m on average, against 3h 56m for Pendo.
- Mixpanel's longest outage on record lasted 3h 45m (Aug 19, 2026); Pendo's lasted 3d (Feb 5, 2026).
90-day uptime
Mixpanel
Pendo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mixpanel incidents
- InformationalOct 21, 2026 · resolved in 7h 33m
- InformationalOct 8, 2026 · resolved in 7h 50m
- Partial outageAug 26, 2026 · resolved in 1h 7m
Degraded Query API Performance impacting US Projects
Affected: Application Availability (US)
- Partial outageAug 19, 2026 · resolved in 3h 45m
Issues Populating Event Properties in dropdown menusofficial update ↗
Affected: Application Availability (US), Application Availability (EU), Application Availability (IN)
- Degraded performanceAug 6, 2026 · resolved in 6h 13m
Mixpanel MCP: Get-Report degraded
Affected: Application Availability (US), Application Availability (EU), Application Availability (IN)
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environmentofficial update ↗
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processingofficial update ↗
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- PostHog · #6 · 100% uptime
See the full most reliable web & product analytics tools ranking →