Marketing Automation & CDPs · reliability comparison
MoEngage vs Salesforce Marketing Cloud: which is more reliable? (2026)
MoEngage is more reliable than Salesforce Marketing Cloud, scoring 77.3 vs 45.9 out of 100. Over the last 90 days MoEngage reported 6 incidents and Salesforce Marketing Cloud reported 5, with effective uptime of 99.69% and 98.76% respectively. MoEngage resolves incidents faster on average (3h 5m).
Data updated Nov 2, 2026 · How we score
| Metric | MoEngage | Salesforce Marketing Cloud |
|---|---|---|
| Reliability score | 77.3 | 45.9 |
| Rank (marketing automation platforms) | #9 | #13 |
| Uptime (90 days) | 99.69% | 98.76% |
| Incidents (90 days) | 6 | 5 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 3h 5m | 19h 46m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where MoEngage and Salesforce Marketing Cloud differ
- MoEngage reported 20% more incidents than Salesforce Marketing Cloud over the last 90 days (6 vs 5).
- MoEngage had 3 partial or major outages, compared with 1 for Salesforce Marketing Cloud.
- MoEngage fixes problems faster: 3h 5m on average, against 19h 46m for Salesforce Marketing Cloud (6.4× quicker).
- MoEngage's longest outage on record lasted 15h 12m (Apr 20, 2026); Salesforce Marketing Cloud's lasted 37m (Oct 20, 2026).
90-day uptime
MoEngage
Salesforce Marketing Cloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent MoEngage incidents
- Partial outageOct 28, 2026 · resolved in 23m
Dashboard Login and Sign-Ups via Google failing
Affected: Dashboard, Dashboard, Dashboard, Dashboard, Dashboard, Dashboard
- Degraded performanceOct 28, 2026 · resolved in 2h 25m
Dashboard-04 – Campaign Engagement Statistics Delayed
Affected: Campaign Stats
- Partial outageOct 27, 2026 · resolved in 11h 55m
Campaigns v1 and Push API Service Disruptionofficial update ↗
Affected: Push APIs, Push APIs, Push APIs, Push APIs, Push APIs, Push APIs +1 more
- InformationalOct 20, 2026 · resolved in 4h 19m
- Degraded performanceSep 24, 2026 · resolved in 44m
DC01 - Campaigns Dashboard is experiencing intermittent errors
Affected: Dashboard
- Partial outageAug 17, 2026 · resolved in <1m
Dashboard 03 — Inform API: Some Messages Not Delivered During Routing Update
Recent Salesforce Marketing Cloud incidents
- Degraded performanceOct 30, 2026 · resolved in 11h 38m
Marketing Cloud Engagement Degradation (105 instances)
Affected: MarketingCloudCoreService
- Degraded performanceOct 26, 2026 · resolved in 3h 8m
Performance Degradation (259 instances)
Affected: EmailStudio
- Partial outageOct 20, 2026 · resolved in 37m
Service Disruption (26 instances)
Affected: MarketingCloudCoreService, MarketingCloudLogin
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (246 instances)
Affected: AutomationStudio
- Degraded performanceOct 3, 2026 · resolved in 1d 17h
Marketing Cloud Engagement Feature Degradation (57 instances)
Affected: AutomationStudio
Other marketing automation platforms to consider
- Customer.io · #1 · 99.99% uptime
- HubSpot Marketing Hub · #2 · 100% uptime
- Iterable · #3 · 99.96% uptime
- RudderStack · #4 · 99.94% uptime
See the full most reliable marketing automation & customer data platforms ranking →