Auto Repair Shop Software · reliability comparison
NAPA TRACS vs Shop-Ware: which is more reliable? (2026)
Shop-Ware is more reliable than NAPA TRACS, scoring 69.5 vs 40.0 out of 100. Over the last 90 days NAPA TRACS reported 0 incidents and Shop-Ware reported 6, with effective uptime of 89.97% and 99.82% respectively.
Data updated Nov 2, 2026 · How we score
VS
| Metric | NAPA TRACS | Shop-Ware |
|---|---|---|
| Reliability score | 40.0 | 69.5 |
| Rank (auto repair shop management systems) | — | #3 |
| Uptime (90 days) | 89.97% | 99.82% |
| Incidents (90 days) | 0 | 6 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 47m |
| Outages we detected | 7 | 5 |
| Transparency score | 0/100 | 17/100 |
Where NAPA TRACS and Shop-Ware differ
- NAPA TRACS reported no incidents in the last 90 days, while Shop-Ware reported 6.
- Shop-Ware had 2 partial or major outages, compared with 0 for NAPA TRACS.
- Our own probes detected 7 outages at NAPA TRACS and 5 at Shop-Ware, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
NAPA TRACS
Shop-Ware
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent NAPA TRACS incidents
No incidents reported by NAPA TRACS in the last 90 days.
Recent Shop-Ware incidents
- Degraded performanceOct 5, 2026 · resolved in 1h 20m
PartsTech Performance Interruption
Affected: PartsTech
- Degraded performanceSep 17, 2026 · resolved in <1m
- Degraded performanceSep 16, 2026 · resolved in <1m
- Partial outageSep 15, 2026 · resolved in 2h 41m
Investigating: PartsTech Integration Issueofficial update ↗
Affected: PartsTech
- Degraded performanceSep 14, 2026 · resolved in 42m
Mitchell1 Degraded Performance
Affected: Mitchell1
- Partial outageAug 11, 2026 · resolved in <1m
Other auto repair shop management systems to consider
- Shopmonkey · #1 · 99.91% uptime
- Tekmetric · #2 · 99.76% uptime
- Protractor · #4 · 99.47% uptime
See the full most reliable auto repair shop software ranking →