Auto Repair Shop Software · reliability comparison

NAPA TRACS vs Shopmonkey: which is more reliable? (2026)

Shopmonkey is more reliable than NAPA TRACS, scoring 89.9 vs 40.0 out of 100. Over the last 90 days NAPA TRACS reported 0 incidents and Shopmonkey reported 2, with effective uptime of 90.66% and 99.91% respectively.

Data updated Nov 2, 2026 · How we score

NAPA TRACS

40.0/100

No public status page

Visit NAPA TRACS ↗

Shopmonkey

89.9/100

Operational

Visit Shopmonkey ↗
VS
MetricNAPA TRACSShopmonkey
Reliability score40.089.9
Rank (auto repair shop management systems)—#1
Uptime (90 days)90.66%99.91%
Incidents (90 days)02
Partial / major outages01
Avg time to resolve—3h 2m
Outages we detected70
Transparency score0/100100/100

Where NAPA TRACS and Shopmonkey differ

  • NAPA TRACS reported no incidents in the last 90 days, while Shopmonkey reported 2.
  • Shopmonkey had 1 partial or major outage, compared with 0 for NAPA TRACS.
  • Our own probes detected 7 outages at NAPA TRACS and 0 at Shopmonkey, of which 0 and 0 respectively were acknowledged on their status pages.

90-day uptime

NAPA TRACS

Aug 5, 2026 – Oct 31, 2026: no dataNov 1, 2026: 96.21% uptime (Outage detected by our probes)Nov 2, 2026: 83.56% uptime (Outage detected by our probes)
90 days ago89.894% average daily uptimeToday

Shopmonkey

Aug 5, 2026 – Aug 31, 2026: no incidentsSep 1, 2026: 94.83% uptime, 1 incident (Partial outage)Sep 2, 2026 – Sep 14, 2026: no incidentsSep 15, 2026: 97.76% uptime, 1 incident (Degraded performance)Sep 16, 2026 – Nov 2, 2026: no incidents
90 days ago99.917% average daily uptimeToday

Recent NAPA TRACS incidents

No incidents reported by NAPA TRACS in the last 90 days.

Full NAPA TRACS reliability report →

Recent Shopmonkey incidents

Full Shopmonkey reliability report →

Other auto repair shop management systems to consider

See the full most reliable auto repair shop software ranking →