Restaurant POS · reliability comparison
NCR Voyix Aloha vs Shopify POS: which is more reliable? (2026)
Shopify POS is more reliable than NCR Voyix Aloha, scoring 99.6 vs 50.2 out of 100. Over the last 90 days NCR Voyix Aloha reported 37 incidents and Shopify POS reported 1, with effective uptime of 98.75% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | NCR Voyix Aloha | Shopify POS |
|---|---|---|
| Reliability score | 50.2 | 99.6 |
| Rank (restaurant POS systems) | #13 | #1 |
| Uptime (90 days) | 98.75% | 100% |
| Incidents (90 days) | 37 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 5h 20m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where NCR Voyix Aloha and Shopify POS differ
- NCR Voyix Aloha reported 37× as many incidents as Shopify POS over the last 90 days (37 vs 1).
- NCR Voyix Aloha had 1 partial or major outage, compared with 0 for Shopify POS.
- NCR Voyix Aloha's longest outage on record lasted 10h 53m (Aug 18, 2026); Shopify POS's lasted 42m (Oct 29, 2026).
90-day uptime
NCR Voyix Aloha
Shopify POS
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent NCR Voyix Aloha incidents
- Degraded performanceNov 1, 2026 · resolved in 34m
Voyix Connect Hospitality Degraded Performance
Affected: Hospitality Environment Authorizer Service-NAMER, Hospitality Environment Processor Service-NAMER, Online Transaction Processing - Restaurant-NAMER, Third Party Processors-NAMER, Voyix Connect Gateway - Restaurant-NAMER, Voyix Connect Reporting - Restaurant-NAMER +1 more
- Degraded performanceOct 29, 2026 · resolved in 13m
Command Center Extended Maintenance - APAC
Affected: Command Center-APAC
- MaintenanceOct 29, 2026 · resolved in 1h 18m
Command Center | Extended Maintenance
Affected: Online Ordering API-NAMER, Command Center WebOrder-NAMER, Configuration Center-NAMER, Online Ordering Classic-NAMER, Ordering Essentials-NAMER
- Degraded performanceOct 28, 2026 · resolved in 3h 12m
Pulse Realtime | Degraded Performance for Namer Region
Affected: Pulse Realtime-NAMER
- Degraded performanceOct 28, 2026 · resolved in 4h 4m
CFC Data Distribution | Degraded Performance in APAC Region
Affected: Configuration Center-APAC
- Degraded performanceOct 26, 2026 · resolved in 2h 59m
Order Notifications Degraded for EMEA
Affected: Order-EMEA
Recent Shopify POS incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins