Restaurant POS · reliability comparison
NCR Voyix Aloha vs SumUp: which is more reliable? (2026)
SumUp is more reliable than NCR Voyix Aloha, scoring 54.2 vs 50.2 out of 100. Over the last 90 days NCR Voyix Aloha reported 37 incidents and SumUp reported 5, with effective uptime of 98.75% and 98.98% respectively. NCR Voyix Aloha resolves incidents faster on average (5h 20m).
Data updated Nov 2, 2026 · How we score
| Metric | NCR Voyix Aloha | SumUp |
|---|---|---|
| Reliability score | 50.2 | 54.2 |
| Rank (restaurant POS systems) | #14 | #10 |
| Uptime (90 days) | 98.75% | 98.98% |
| Incidents (90 days) | 37 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 5h 20m | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where NCR Voyix Aloha and SumUp differ
- NCR Voyix Aloha reported 7.4× as many incidents as SumUp over the last 90 days (37 vs 5).
- NCR Voyix Aloha fixes problems faster: 5h 20m on average, against 19h 59m for SumUp (3.8× quicker).
- NCR Voyix Aloha's longest outage on record lasted 10h 53m (Aug 18, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
NCR Voyix Aloha
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent NCR Voyix Aloha incidents
- Degraded performanceNov 1, 2026 · resolved in 34m
Voyix Connect Hospitality Degraded Performance
Affected: Hospitality Environment Authorizer Service-NAMER, Hospitality Environment Processor Service-NAMER, Online Transaction Processing - Restaurant-NAMER, Third Party Processors-NAMER, Voyix Connect Gateway - Restaurant-NAMER, Voyix Connect Reporting - Restaurant-NAMER +1 more
- Degraded performanceOct 29, 2026 · resolved in 13m
Command Center Extended Maintenance - APAC
Affected: Command Center-APAC
- MaintenanceOct 29, 2026 · resolved in 1h 18m
Command Center | Extended Maintenance
Affected: Online Ordering API-NAMER, Command Center WebOrder-NAMER, Configuration Center-NAMER, Online Ordering Classic-NAMER, Ordering Essentials-NAMER
- Degraded performanceOct 28, 2026 · resolved in 3h 12m
Pulse Realtime | Degraded Performance for Namer Region
Affected: Pulse Realtime-NAMER
- Degraded performanceOct 28, 2026 · resolved in 4h 4m
CFC Data Distribution | Degraded Performance in APAC Region
Affected: Configuration Center-APAC
- Degraded performanceOct 26, 2026 · resolved in 2h 59m
Order Notifications Degraded for EMEA
Affected: Order-EMEA
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Card Readers: Total, On & Super, Tap to Pay on iPhone, Tap to Pay on Android, Solo Cloud API, Online Payments, Payouts +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime