Business Phone Systems · reliability comparison
net2phone vs Zoom Phone: which is more reliable? (2026)
net2phone is more reliable than Zoom Phone, scoring 81.1 vs 51.7 out of 100. Over the last 90 days net2phone reported 1 incident and Zoom Phone reported 13, with effective uptime of 99.89% and 99.21% respectively. net2phone resolves incidents faster on average (14h 35m).
Data updated Nov 1, 2026 · How we score
| Metric | net2phone | Zoom Phone |
|---|---|---|
| Reliability score | 81.1 | 51.7 |
| Rank (business phone systems) | #6 | #12 |
| Uptime (90 days) | 99.89% | 99.21% |
| Incidents (90 days) | 1 | 13 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 14h 35m | 1d 1h |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where net2phone and Zoom Phone differ
- Zoom Phone reported 13× as many incidents as net2phone over the last 90 days (13 vs 1).
- net2phone fixes problems faster: 14h 35m on average, against 1d 1h for Zoom Phone.
- net2phone's longest outage on record lasted 16m (Nov 21, 2025); Zoom Phone's lasted 3d (Sep 25, 2026).
90-day uptime
net2phone
Zoom Phone
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent net2phone incidents
- MaintenanceOct 22, 2026 · resolved in 3d 23h
Net2phone 1.0 Portal Maintenance
Affected: net2phone 1.0 Admin Portal
- Degraded performanceOct 21, 2026 · resolved in 14h 35m
net2phone 1.0 portal maintenance
Affected: net2phone 1.0 Admin Portal
Recent Zoom Phone incidents
- MaintenanceOct 19, 2026 · resolved in 2d 12h
[Scheduled] Zoom Phone Maintenance - AMS3 Data Center: October 19, 2026
- InformationalOct 19, 2026 · resolved in 16m
Service Degradation Affecting ZP SMS Australia Mobile Numbers
Affected: SMS/MMS (Inbound/Outbound)
- MaintenanceOct 18, 2026 · resolved in 2h
[Scheduled] Zoom Phone Update - Japan SIP Zones: October 18, 2026 (No Operational Impact)
- MaintenanceOct 18, 2026 · resolved in 9h
[Scheduled] Zoom Phone Update: October 18, 2026 (No Operational Impact)
- InformationalOct 9, 2026 · resolved in 12m
Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America
Affected: PCI Integration, PCI Integration
- MaintenanceOct 9, 2026 · resolved in 1d 6h
[Scheduled] Zoom Phone India Maintenance (Hyderabad Data Center): October 09, 2026
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime