Restaurant Online Ordering Platforms · reliability comparison
Olo vs Otter: which is more reliable? (2026)
Otter is more reliable than Olo, scoring 85.6 vs 69.1 out of 100. Over the last 90 days Olo reported 11 incidents and Otter reported 4, with effective uptime of 99.60% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Olo | Otter |
|---|---|---|
| Reliability score | 69.1 | 85.6 |
| Rank (online ordering platforms) | #10 | #8 |
| Uptime (90 days) | 99.60% | 100% |
| Incidents (90 days) | 11 | 4 |
| Partial / major outages | 1 | 2 |
| Avg time to resolve | 5h 42m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Olo and Otter differ
- Olo reported 2.8× as many incidents as Otter over the last 90 days (11 vs 4).
- Otter had 2 partial or major outages, compared with 1 for Olo.
90-day uptime
Olo
Otter
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Olo incidents
- Degraded performanceNov 1, 2026 · ongoing
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- Degraded performanceOct 31, 2026 · resolved in 18h 37m
Payment Processor Issues: Givex
Affected: Payment Processing Partners
- InformationalOct 17, 2026 · resolved in 50m
Payment Gateway Issues: FreedomPay
Affected: POS
- Partial outageOct 10, 2026 · resolved in 1h 13m
Scheduled Orders are Firing Late
Affected: Scheduler
- Degraded performanceSep 27, 2026 · resolved in 20m
Payment Processor Issues: Stripe
Affected: Payment Processing Partners
- Degraded performanceSep 27, 2026 · resolved in 2h 48m
Dispatch Service Disruption: DoorDash
Affected: Dispatch Partners
Recent Otter incidents
- Partial outageOct 28, 2026 · resolved (duration not published)
- Degraded performanceSep 18, 2026 · resolved (duration not published)
- Degraded performanceSep 16, 2026 · resolved (duration not published)
[Resolved] Latency Issues in Otter Dashboard and Order Manager
- Major outageAug 26, 2026 · resolved (duration not published)
[Resolved] [OUTAGE] - Business Manager/ Otter Dashboard not loading
Other online ordering platforms to consider
- SpotOn · #1 · 100% uptime
- Deliverect · #2 · 100% uptime
- Menufy · #3 · 99.97% uptime
- DoorDash Storefront · #4 · 99.97% uptime
See the full most reliable restaurant online ordering platforms ranking →