Web & Product Analytics · reliability comparison
Pendo vs Piwik PRO: which is more reliable? (2026)
Piwik PRO is more reliable than Pendo, scoring 90.0 vs 78.8 out of 100. Over the last 90 days Pendo reported 5 incidents and Piwik PRO reported 0, with effective uptime of 99.75% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Pendo | Piwik PRO |
|---|---|---|
| Reliability score | 78.8 | 90.0 |
| Rank (analytics tools) | #5 | — |
| Uptime (90 days) | 99.75% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 3h 56m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 50/100 |
Where Pendo and Piwik PRO differ
- Piwik PRO reported no incidents in the last 90 days, while Pendo reported 5.
- Pendo had 3 partial or major outages, compared with 0 for Piwik PRO.
90-day uptime
Pendo
Piwik PRO
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environmentofficial update ↗
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processingofficial update ↗
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Recent Piwik PRO incidents
No incidents reported by Piwik PRO in the last 90 days.
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →