Hotel Property Management Systems · reliability comparison
protel (Planet) vs ThinkReservations: which is more reliable? (2026)
ThinkReservations is more reliable than protel (Planet), scoring 80.0 vs 68.8 out of 100. Over the last 90 days protel (Planet) reported 4 incidents and ThinkReservations reported 0, with effective uptime of 99.48% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | protel (Planet) | ThinkReservations |
|---|---|---|
| Reliability score | 68.8 | 80.0 |
| Rank (hotel PMS platforms) | #4 | — |
| Uptime (90 days) | 99.48% | 100% |
| Incidents (90 days) | 4 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 5h 24m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where protel (Planet) and ThinkReservations differ
- ThinkReservations reported no incidents in the last 90 days, while protel (Planet) reported 4.
- protel (Planet) had 1 partial or major outage, compared with 0 for ThinkReservations.
90-day uptime
protel (Planet)
ThinkReservations
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent protel (Planet) incidents
- Partial outageOct 27, 2026 · resolved in 1h 5m
I/O Reservation Import – Partial Outage
Affected: Protel.I/O services for Protel onPremise (SPE/MPE), Protel.I/O services for Protel AIR
- Degraded performanceOct 16, 2026 · resolved in 3h 29m
Affected: Protel Cloud PMS, Protel Cloud PMS, Protel Cloud PMS, Credit Card Interface, Credit Card Interface, Credit Card Interface
- Degraded performanceSep 1, 2026 · resolved in 42m
PSM-619042 | Web Booking Engine - Confirmation Email Disruptions
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
- Degraded performanceAug 19, 2026 · resolved in 16h 19m
protel Cloud - POS Interfaces degraded Performance
Affected: Other interfaces to local systems, Other Interfaces to local systems (not IDS or credit cards), Other Interfaces to local systems (not IDS or credit cards)
- Major outageAug 3, 2026 · resolved in 16h 54m
planet Web Booking Engine - Outageofficial update ↗
Affected: Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine, Protel WBE - Web Booking Engine
Recent ThinkReservations incidents
No incidents reported by ThinkReservations in the last 90 days.
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- RMS Cloud · #2 · 99.87% uptime
- Apaleo · #3 · 99.67% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →