Auto Repair Shop Software · reliability comparison

Protractor vs Shop-Ware: which is more reliable? (2026)

Shop-Ware is more reliable than Protractor, scoring 75.3 vs 63.1 out of 100. Over the last 90 days Protractor reported 18 incidents and Shop-Ware reported 6, with effective uptime of 99.47% and 99.88% respectively. Shop-Ware resolves incidents faster on average (47m).

Data updated Nov 1, 2026 · How we score

Protractor

63.1/100

Operational

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Shop-Ware

75.3/100

Operational

Visit Shop-Ware ↗
VS
MetricProtractorShop-Ware
Reliability score63.175.3
Rank (auto repair shop management systems)#4#3
Uptime (90 days)99.47%99.88%
Incidents (90 days)186
Partial / major outages02
Avg time to resolve4h 29m47m
Outages we detected02
Transparency score100/10033/100

Where Protractor and Shop-Ware differ

  • Protractor reported 3× as many incidents as Shop-Ware over the last 90 days (18 vs 6).
  • Shop-Ware had 2 partial or major outages, compared with 0 for Protractor.
  • Shop-Ware fixes problems faster: 47m on average, against 4h 29m for Protractor (5.7× quicker).
  • Protractor's longest incident on record lasted 3d (Mar 9, 2026); Shop-Ware's lasted 2h 41m (Sep 15, 2026).
  • Our own probes detected 0 outages at Protractor and 2 at Shop-Ware, of which 0 and 0 respectively were acknowledged on their status pages.

90-day uptime

Protractor

Aug 5, 2026 – Aug 24, 2026: no incidentsAug 25, 2026: 99.79% uptime, 1 incident (Degraded performance)Aug 26, 2026: 96.08% uptime, 1 incident (Degraded performance)Aug 27, 2026: 87.63% uptime, 2 incidents (Degraded performance)Aug 28, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 99.05% uptime, 1 incident (Degraded performance)Sep 1, 2026 – Sep 2, 2026: no incidentsSep 3, 2026: 98.77% uptime, 1 incident (Degraded performance)Sep 4, 2026 – Sep 8, 2026: no incidentsSep 9, 2026: 98.51% uptime, 1 incident (Degraded performance)Sep 10, 2026 – Sep 14, 2026: no incidentsSep 15, 2026: 97.39% uptime, 2 incidents (Degraded performance)Sep 16, 2026: 99.24% uptime, 2 incidents (Degraded performance)Sep 17, 2026: 95.18% uptime, 2 incidents (Degraded performance)Sep 18, 2026 – Sep 24, 2026: no incidentsSep 25, 2026: 98.60% uptime, 1 incident (Degraded performance)Sep 26, 2026 – Sep 27, 2026: no incidentsSep 28, 2026: 99.41% uptime, 1 incident (Degraded performance)Sep 29, 2026 – Oct 4, 2026: no incidentsOct 5, 2026: 99.10% uptime, 1 incident (Degraded performance)Oct 6, 2026 – Oct 12, 2026: no incidentsOct 13, 2026: 93.53% uptime, 1 incident (Degraded performance)Oct 14, 2026: 92.36% uptime, 1 incident (Degraded performance)Oct 15, 2026 – Oct 19, 2026: no incidentsOct 20, 2026: 97.66% uptime, 1 incident (Degraded performance)Oct 21, 2026 – Nov 2, 2026: no incidents
90 days ago99.470% average daily uptimeToday

Shop-Ware

Aug 5, 2026 – Aug 10, 2026: no incidentsAug 11, 2026: 100% uptime, 1 incident (Partial outage)Aug 12, 2026 – Sep 13, 2026: no incidentsSep 14, 2026: 99.56% uptime, 1 incident (Degraded performance)Sep 15, 2026: 94.41% uptime, 1 incident (Partial outage)Sep 16, 2026: 100% uptime, 1 incident (Degraded performance)Sep 17, 2026: 100% uptime, 1 incident (Degraded performance)Sep 18, 2026 – Oct 4, 2026: no incidentsOct 5, 2026: 99.17% uptime, 1 incident (Degraded performance)Oct 6, 2026 – Oct 31, 2026: no incidentsNov 1, 2026: 96.85% uptime (Outage detected by our probes)Nov 2, 2026: no incidents
90 days ago99.888% average daily uptimeToday

Recent Protractor incidents

Full Protractor reliability report →

Recent Shop-Ware incidents

Full Shop-Ware reliability report →

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