Auto Repair Shop Software · reliability comparison
Protractor vs Shopmonkey: which is more reliable? (2026)
Shopmonkey is more reliable than Protractor, scoring 89.9 vs 63.1 out of 100. Over the last 90 days Protractor reported 18 incidents and Shopmonkey reported 2, with effective uptime of 99.47% and 99.91% respectively. Shopmonkey resolves incidents faster on average (3h 2m).
Data updated Nov 1, 2026 · How we score
| Metric | Protractor | Shopmonkey |
|---|---|---|
| Reliability score | 63.1 | 89.9 |
| Rank (auto repair shop management systems) | #4 | #1 |
| Uptime (90 days) | 99.47% | 99.91% |
| Incidents (90 days) | 18 | 2 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 4h 29m | 3h 2m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Protractor and Shopmonkey differ
- Protractor reported 9× as many incidents as Shopmonkey over the last 90 days (18 vs 2).
- Shopmonkey had 1 partial or major outage, compared with 0 for Protractor.
- Shopmonkey fixes problems faster: 3h 2m on average, against 4h 29m for Protractor.
- Protractor's longest incident on record lasted 3d (Mar 9, 2026); Shopmonkey's lasted 2h 29m (Sep 1, 2026).
90-day uptime
Protractor
Shopmonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Protractor incidents
- Degraded performanceOct 20, 2026 · resolved in 3h 45m
Important Update from Protractor
Affected: SMS Client
- Degraded performanceOct 13, 2026 · resolved in 22h 33m
Important Update from Protractor Issue Impacting Messaging Services
Affected: Other
- Degraded performanceOct 5, 2026 · resolved in 1h 26m
Important Update from Protractor Issue Impacting PartsTech
Affected: Catalog Services
- InformationalOct 2, 2026 · resolved in <1m
Important Update: Performing Routine Platform Maintenance - Friday and Saturday Evening - 11pm EST
Affected: SMS Client
- Degraded performanceSep 28, 2026 · resolved in 56m
Important Update from Protractor Issue
Affected: SMS Client
- Degraded performanceSep 25, 2026 · resolved in 2h 14m
Important Update from Protractor Issue Impacting CARFAX
Affected: API Services
Recent Shopmonkey incidents
- MaintenanceOct 29, 2026 · resolved in 1h
Shopmonkey Platform Maintenance - Thursday October 29th
Affected: Shopmonkey V2
- MaintenanceOct 25, 2026 · resolved in 4h
Shopmonkey Platform Maintenance - Saturday October 24th
Affected: Shopmonkey V2
- MaintenanceSep 20, 2026 · resolved in 1h
- Degraded performanceSep 15, 2026 · resolved in 3h 35m
- MaintenanceSep 2, 2026 · resolved in 6h
Upcoming Maintenance - Shopmonkey Infastructure
Affected: Shopmonkey V2
- Partial outageSep 1, 2026 · resolved in 2h 29m
Application Outage - Shopmonkey Platform is currently unreachable official update ↗
Other auto repair shop management systems to consider
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