Subscription Billing Platforms · reliability comparison
Recurly vs Zuora: which is more reliable? (2026)
Zuora is more reliable than Recurly, scoring 99.6 vs 87.7 out of 100. Over the last 90 days Recurly reported 2 incidents and Zuora reported 1, with effective uptime of 99.89% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Recurly | Zuora |
|---|---|---|
| Reliability score | 87.7 | 99.6 |
| Rank (subscription billing platforms) | #10 | #2 |
| Uptime (90 days) | 99.89% | 100% |
| Incidents (90 days) | 2 | 1 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 4h 10m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Recurly and Zuora differ
- Recurly reported 2× as many incidents as Zuora over the last 90 days (2 vs 1).
- Recurly had 1 partial or major outage, compared with 0 for Zuora.
- Recurly's longest outage on record lasted 2h 41m (Oct 15, 2026); Zuora's lasted 9h 16m (May 8, 2026).
90-day uptime
Recurly
Zuora
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Recurly incidents
- Partial outageOct 15, 2026 · resolved in 2h 41m
Snowflake on AWS and Azure shares may be unavailable.
Affected: Reporting & Analytics
- MaintenanceAug 19, 2026 · ongoing
Recurly Subscription Management Database maintenance
Affected: Reporting & Analytics, Site management & business entities, Subscriber management, Subscription management API, Churn management & dunning, Hosted pages +7 more
- Degraded performanceAug 18, 2026 · resolved in 5h 39m
Investigating issues with Recurly Subscription Management
Affected: Subscription management API, Recurring billing & invoicing, Reporting & Analytics
Recent Zuora incidents
- InformationalSep 1, 2026 · resolved in 57m
Central Sandbox Performance issue: 504 Gateway Time Out error
Affected: Central Sandbox
Other subscription billing platforms to consider
- Bold Subscriptions · #1 · 100% uptime
- Maxio · #3 · 99.99% uptime
- ChargeOver · #4 · 99.98% uptime
- Stripe Billing · #5 · 99.99% uptime
See the full most reliable subscription billing platforms ranking →