Hotel Property Management Systems · reliability comparison
RMS Cloud vs RoomRaccoon: which is more reliable? (2026)
RoomRaccoon is more reliable than RMS Cloud, scoring 95.1 vs 86.8 out of 100. Over the last 90 days RMS Cloud reported 6 incidents and RoomRaccoon reported 4, with effective uptime of 99.87% and 99.98% respectively. RoomRaccoon resolves incidents faster on average (53m).
Data updated Nov 2, 2026 · How we score
| Metric | RMS Cloud | RoomRaccoon |
|---|---|---|
| Reliability score | 86.8 | 95.1 |
| Rank (hotel PMS platforms) | #2 | #1 |
| Uptime (90 days) | 99.87% | 99.98% |
| Incidents (90 days) | 6 | 4 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 22m | 53m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where RMS Cloud and RoomRaccoon differ
- RMS Cloud reported 50% more incidents than RoomRaccoon over the last 90 days (6 vs 4).
- RMS Cloud had 2 partial or major outages, compared with 0 for RoomRaccoon.
- RoomRaccoon fixes problems faster: 53m on average, against 2h 22m for RMS Cloud (2.7× quicker).
- RMS Cloud's longest outage on record lasted 1d 3h (Jul 1, 2026); RoomRaccoon's lasted 53m (Oct 28, 2026).
90-day uptime
RMS Cloud
RoomRaccoon
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent RMS Cloud incidents
- InformationalOct 27, 2026 · ongoing
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
- Degraded performanceOct 8, 2026 · resolved in 2h 35m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- InformationalOct 5, 2026 · resolved in <1m
A subset of user in the EMEA region may be experiencing degraded performance within RMS
- InformationalSep 21, 2026 · resolved in 2h 51m
- Partial outageAug 23, 2026 · resolved in 3h 58m
Account Sign-In Issueofficial update ↗
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- Partial outageAug 4, 2026 · resolved in 34m
RC Environment User Login Disruption
Affected: RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate)
Recent RoomRaccoon incidents
- Degraded performanceNov 2, 2026 · ongoing
Suspected spam bookings via Booking Engine
Affected: app.roomraccoon.com
- Degraded performanceNov 2, 2026 · ongoing
- Degraded performanceOct 28, 2026 · resolved in 53m
Subscription Invoices Not Loading
Affected: app.roomraccoon.com, staging.roomraccoon.com
- InformationalSep 21, 2026 · resolved in <1m
Other hotel PMS platforms to consider
- protel (Planet) · #3 · 99.83% uptime
- Apaleo · #4 · 99.60% uptime
- Sirvoy · #5 · 99.32% uptime
- Guestline · #6 · 98.44% uptime
See the full most reliable hotel property management systems ranking →