Hotel Property Management Systems · reliability comparison
RMS Cloud vs ThinkReservations: which is more reliable? (2026)
RMS Cloud is more reliable than ThinkReservations, scoring 86.8 vs 80.0 out of 100. Over the last 90 days RMS Cloud reported 6 incidents and ThinkReservations reported 0, with effective uptime of 99.87% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | RMS Cloud | ThinkReservations |
|---|---|---|
| Reliability score | 86.8 | 80.0 |
| Rank (hotel PMS platforms) | #2 | — |
| Uptime (90 days) | 99.87% | 100% |
| Incidents (90 days) | 6 | 0 |
| Partial / major outages | 2 | 0 |
| Avg time to resolve | 2h 22m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where RMS Cloud and ThinkReservations differ
- ThinkReservations reported no incidents in the last 90 days, while RMS Cloud reported 6.
- RMS Cloud had 2 partial or major outages, compared with 0 for ThinkReservations.
90-day uptime
RMS Cloud
ThinkReservations
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent RMS Cloud incidents
- InformationalOct 27, 2026 · ongoing
Phishing messages referencing RMS booking details
Affected: RMS9+ (Live), RMS Customer Support Telephone System, RMS9+ (Live), RMS9+ (Live), RMS9+ (Live), RMS Service Requests +36 more
- Degraded performanceOct 8, 2026 · resolved in 2h 35m
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- InformationalOct 5, 2026 · resolved in <1m
A subset of user in the EMEA region may be experiencing degraded performance within RMS
- InformationalSep 21, 2026 · resolved in 2h 51m
- Partial outageAug 23, 2026 · resolved in 3h 58m
Account Sign-In Issueofficial update ↗
Affected: RMS9+ (Live), RMS 9+ (Release Candidate), RMS9+ (Beta)
- Partial outageAug 4, 2026 · resolved in 34m
RC Environment User Login Disruption
Affected: RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate), RMS 9+ (Release Candidate)
Recent ThinkReservations incidents
No incidents reported by ThinkReservations in the last 90 days.
Other hotel PMS platforms to consider
- RoomRaccoon · #1 · 99.99% uptime
- Apaleo · #3 · 99.67% uptime
- protel (Planet) · #4 · 99.48% uptime
- Sirvoy · #5 · 99.32% uptime
See the full most reliable hotel property management systems ranking →