Field Service Management · reliability comparison
ServiceTitan vs Skedulo: which is more reliable? (2026)
Skedulo is more reliable than ServiceTitan, scoring 83.1 vs 76.8 out of 100. Over the last 90 days ServiceTitan reported 8 incidents and Skedulo reported 3, with effective uptime of 99.70% and 99.85% respectively. ServiceTitan resolves incidents faster on average (3h 39m).
Data updated Nov 1, 2026 · How we score
| Metric | ServiceTitan | Skedulo |
|---|---|---|
| Reliability score | 76.8 | 83.1 |
| Rank (field service management apps) | #11 | #9 |
| Uptime (90 days) | 99.70% | 99.85% |
| Incidents (90 days) | 8 | 3 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 3h 39m | 6h 2m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ServiceTitan and Skedulo differ
- ServiceTitan reported 2.7× as many incidents as Skedulo over the last 90 days (8 vs 3).
- ServiceTitan had 3 partial or major outages, compared with 1 for Skedulo.
- ServiceTitan fixes problems faster: 3h 39m on average, against 6h 2m for Skedulo.
- ServiceTitan's longest outage on record lasted 15h 47m (May 29, 2026); Skedulo's lasted 3d (May 21, 2026).
90-day uptime
ServiceTitan
Skedulo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Applicationofficial update ↗
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Recent Skedulo incidents
- MaintenanceOct 28, 2026 · ongoing
Essential Platform Maintenance - EMEA
Affected: Skedulo Mobile App, Skedulo API, Skedulo On Salesforce, Skedulo Pulse Platform
- Partial outageOct 13, 2026 · resolved in 1h 20m
Web app errors - Component failed to load
Affected: Skedulo On Salesforce, Skedulo Pulse Platform
- Degraded performanceOct 12, 2026 · resolved in 2h 15m
US Analytics Experiencing Issue
Affected: Skedulo Pulse Platform
- Degraded performanceSep 16, 2026 · resolved in 14h 32m
Elevated Error rates for Skedulo on Salesforce Customers
Affected: Skedulo On Salesforce
- MaintenanceAug 31, 2026 · ongoing
Essential Platform Maintenance - Canada
Affected: Skedulo Mobile App, Skedulo API, Skedulo On Salesforce, Skedulo Pulse Platform
- MaintenanceAug 31, 2026 · ongoing
Essential Platform Maintenance - EMEA
Affected: Skedulo On Salesforce, Skedulo Pulse Platform, Skedulo Mobile App, Skedulo API
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →