Shipping & Fulfillment Software · reliability comparison
ShipHero vs ShipMonk: which is more reliable? (2026)
ShipMonk is more reliable than ShipHero, scoring 100.0 vs 76.7 out of 100. Over the last 90 days ShipHero reported 5 incidents and ShipMonk reported 0, with effective uptime of 99.67% and 100% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | ShipHero | ShipMonk |
|---|---|---|
| Reliability score | 76.7 | 100.0 |
| Rank (shipping software tools) | #5 | — |
| Uptime (90 days) | 99.67% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 3h 13m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ShipHero and ShipMonk differ
- ShipMonk reported no incidents in the last 90 days, while ShipHero reported 5.
- ShipHero had 3 partial or major outages, compared with 0 for ShipMonk.
- ShipHero's longest outage on record lasted 3h 47m (Nov 18, 2025); ShipMonk's lasted 5h 46m (Nov 18, 2025).
90-day uptime
ShipHero
ShipMonk
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ShipHero incidents
- Major outageNov 1, 2026 · resolved in 3h 45m
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Recent ShipMonk incidents
No incidents reported by ShipMonk in the last 90 days.
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime