Shipping & Fulfillment Software · reliability comparison
ShipHero vs ShipStation: which is more reliable? (2026)
ShipHero is more reliable than ShipStation, scoring 71.4 vs 43.1 out of 100. Over the last 90 days ShipHero reported 5 incidents and ShipStation reported 13, with effective uptime of 99.53% and 98.02% respectively. ShipHero resolves incidents faster on average (3h 5m).
Data updated Nov 1, 2026 · How we score
| Metric | ShipHero | ShipStation |
|---|---|---|
| Reliability score | 71.4 | 43.1 |
| Rank (shipping software tools) | #5 | #8 |
| Uptime (90 days) | 99.53% | 98.02% |
| Incidents (90 days) | 5 | 13 |
| Partial / major outages | 3 | 4 |
| Avg time to resolve | 3h 5m | 11h 44m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ShipHero and ShipStation differ
- ShipStation reported 2.6× as many incidents as ShipHero over the last 90 days (13 vs 5).
- ShipStation had 4 partial or major outages, compared with 3 for ShipHero.
- ShipHero fixes problems faster: 3h 5m on average, against 11h 44m for ShipStation (3.8× quicker).
- ShipHero's longest outage on record lasted 3h 47m (Nov 18, 2025); ShipStation's lasted 3d (Apr 8, 2026).
90-day uptime
ShipHero
ShipStation
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ShipHero incidents
- Major outageNov 1, 2026 · ongoing
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Recent ShipStation incidents
- Partial outageOct 29, 2026 · resolved in 1d 1h
Evri - Shipping to EU not allowed via v4 or below - please update to v5 endpoint.official update ↗
Affected: Evri
- InformationalOct 27, 2026 · ongoing
Important Change: DDU Shipments to Germany No Longer Accepted
Affected: Carrier Integrations
- Partial outageOct 20, 2026 · resolved in 5h 59m
DPD label creationofficial update ↗
Affected: DPD
- InformationalSep 30, 2026 · ongoing
Affected: Stamps.com
- Partial outageSep 24, 2026 · resolved in 1d 5h
Evri - Unable to create labelsofficial update ↗
Affected: Carrier Integrations, Evri
- Degraded performanceSep 21, 2026 · resolved in 1d 19h
Affected: Stamps.com
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime