Auto Repair Shop Software · reliability comparison
Shop-Ware vs Shopmonkey: which is more reliable? (2026)
Shopmonkey is more reliable than Shop-Ware, scoring 89.9 vs 71.1 out of 100. Over the last 90 days Shop-Ware reported 6 incidents and Shopmonkey reported 2, with effective uptime of 99.85% and 99.91% respectively. Shop-Ware resolves incidents faster on average (47m).
Data updated Nov 2, 2026 · How we score
| Metric | Shop-Ware | Shopmonkey |
|---|---|---|
| Reliability score | 71.1 | 89.9 |
| Rank (auto repair shop management systems) | #3 | #1 |
| Uptime (90 days) | 99.85% | 99.91% |
| Incidents (90 days) | 6 | 2 |
| Partial / major outages | 2 | 1 |
| Avg time to resolve | 47m | 3h 2m |
| Outages we detected | 4 | 0 |
| Transparency score | 20/100 | 100/100 |
Where Shop-Ware and Shopmonkey differ
- Shop-Ware reported 3× as many incidents as Shopmonkey over the last 90 days (6 vs 2).
- Shop-Ware had 2 partial or major outages, compared with 1 for Shopmonkey.
- Shop-Ware fixes problems faster: 47m on average, against 3h 2m for Shopmonkey (3.9× quicker).
- Shop-Ware's longest outage on record lasted 2h 41m (Sep 15, 2026); Shopmonkey's lasted 2h 29m (Sep 1, 2026).
- Our own probes detected 4 outages at Shop-Ware and 0 at Shopmonkey, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
Shop-Ware
Shopmonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shop-Ware incidents
- Degraded performanceOct 5, 2026 · resolved in 1h 20m
PartsTech Performance Interruption
Affected: PartsTech
- Degraded performanceSep 17, 2026 · resolved in <1m
- Degraded performanceSep 16, 2026 · resolved in <1m
- Partial outageSep 15, 2026 · resolved in 2h 41m
Investigating: PartsTech Integration Issueofficial update ↗
Affected: PartsTech
- Degraded performanceSep 14, 2026 · resolved in 42m
Mitchell1 Degraded Performance
Affected: Mitchell1
- Partial outageAug 11, 2026 · resolved in <1m
Recent Shopmonkey incidents
- MaintenanceOct 29, 2026 · resolved in 1h
Shopmonkey Platform Maintenance - Thursday October 29th
Affected: Shopmonkey V2
- MaintenanceOct 25, 2026 · resolved in 4h
Shopmonkey Platform Maintenance - Saturday October 24th
Affected: Shopmonkey V2
- MaintenanceSep 20, 2026 · resolved in 1h
- Degraded performanceSep 15, 2026 · resolved in 3h 35m
- MaintenanceSep 2, 2026 · resolved in 6h
Upcoming Maintenance - Shopmonkey Infastructure
Affected: Shopmonkey V2
- Partial outageSep 1, 2026 · resolved in 2h 29m
Application Outage - Shopmonkey Platform is currently unreachable official update ↗
Other auto repair shop management systems to consider
- Tekmetric · #2 · 99.76% uptime
- Protractor · #4 · 99.47% uptime
See the full most reliable auto repair shop software ranking →