Restaurant POS · reliability comparison
Shopify POS vs Toast: which is more reliable? (2026)
Shopify POS is more reliable than Toast, scoring 99.6 vs 53.5 out of 100. Over the last 90 days Shopify POS reported 1 incident and Toast reported 14, with effective uptime of 100% and 98.67% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Shopify POS | Toast |
|---|---|---|
| Reliability score | 99.6 | 53.5 |
| Rank (restaurant POS systems) | #1 | #11 |
| Uptime (90 days) | 100% | 98.67% |
| Incidents (90 days) | 1 | 14 |
| Partial / major outages | 0 | 8 |
| Avg time to resolve | — | 4h 28m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shopify POS and Toast differ
- Toast reported 14× as many incidents as Shopify POS over the last 90 days (14 vs 1).
- Toast had 8 partial or major outages, compared with 0 for Shopify POS.
- Shopify POS's longest incident on record lasted 42m (Oct 29, 2026); Toast's lasted 1d 7h (Sep 17, 2026).
90-day uptime
Shopify POS
Toast
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shopify POS incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Recent Toast incidents
- Degraded performanceOct 27, 2026 · resolved in 25m
Affected: Sling by Toast Scheduling
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
Toastweb - Toast App Performance Degradation
Affected: Toast POS app, POS Web application
- Degraded performanceOct 14, 2026 · resolved in 3h 20m
10/14/2026 - Sling Latency Issues
Affected: Sling by Toast Scheduling
- Partial outageOct 7, 2026 · resolved in 1h 5m
Affected: Card Processing
- Degraded performanceOct 5, 2026 · resolved in 8h
Affected: Deposits
- Major outageOct 4, 2026 · resolved in 5h 42m
Instant Depositofficial update ↗
Affected: Deposits