Restaurant POS · reliability comparison
Shopify POS vs Zettle by PayPal: which is more reliable? (2026)
Shopify POS is more reliable than Zettle by PayPal, scoring 99.6 vs 78.1 out of 100. Over the last 90 days Shopify POS reported 1 incident and Zettle by PayPal reported 2, with effective uptime of 100% and 99.82% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | Shopify POS | Zettle by PayPal |
|---|---|---|
| Reliability score | 99.6 | 78.1 |
| Rank (restaurant POS systems) | #1 | #8 |
| Uptime (90 days) | 100% | 99.82% |
| Incidents (90 days) | 1 | 2 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 12h 51m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shopify POS and Zettle by PayPal differ
- Zettle by PayPal reported 2× as many incidents as Shopify POS over the last 90 days (2 vs 1).
- Shopify POS's longest incident on record lasted 42m (Oct 29, 2026); Zettle by PayPal's lasted 3d (Nov 14, 2025).
90-day uptime
Shopify POS
Zettle by PayPal
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shopify POS incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Recent Zettle by PayPal incidents
- Degraded performanceOct 30, 2026 · resolved in 2h 34m
Unable to contact Support team
Affected: UK, Sweden, Norway, Denmark, Finland, Netherlands +6 more
- Degraded performanceOct 7, 2026 · resolved in 23h 8m
DNS incident presenting errors
Affected: UK