Auto Repair Shop Software · reliability comparison
Shopmonkey vs Tekmetric: which is more reliable? (2026)
Shopmonkey is more reliable than Tekmetric, scoring 89.9 vs 81.3 out of 100. Over the last 90 days Shopmonkey reported 2 incidents and Tekmetric reported 4, with effective uptime of 99.91% and 99.76% respectively. Tekmetric resolves incidents faster on average (2h 30m).
Data updated Nov 1, 2026 · How we score
| Metric | Shopmonkey | Tekmetric |
|---|---|---|
| Reliability score | 89.9 | 81.3 |
| Rank (auto repair shop management systems) | #1 | #2 |
| Uptime (90 days) | 99.91% | 99.76% |
| Incidents (90 days) | 2 | 4 |
| Partial / major outages | 1 | 4 |
| Avg time to resolve | 3h 2m | 2h 30m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shopmonkey and Tekmetric differ
- Tekmetric reported 2× as many incidents as Shopmonkey over the last 90 days (4 vs 2).
- Tekmetric had 4 partial or major outages, compared with 1 for Shopmonkey.
- Tekmetric fixes problems faster: 2h 30m on average, against 3h 2m for Shopmonkey.
- Shopmonkey's longest outage on record lasted 2h 29m (Sep 1, 2026); Tekmetric's lasted 3h 23m (Oct 5, 2026).
90-day uptime
Shopmonkey
Tekmetric
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shopmonkey incidents
- MaintenanceOct 29, 2026 · resolved in 1h
Shopmonkey Platform Maintenance - Thursday October 29th
Affected: Shopmonkey V2
- MaintenanceOct 25, 2026 · resolved in 4h
Shopmonkey Platform Maintenance - Saturday October 24th
Affected: Shopmonkey V2
- MaintenanceSep 20, 2026 · resolved in 1h
- Degraded performanceSep 15, 2026 · resolved in 3h 35m
- MaintenanceSep 2, 2026 · resolved in 6h
Upcoming Maintenance - Shopmonkey Infastructure
Affected: Shopmonkey V2
- Partial outageSep 1, 2026 · resolved in 2h 29m
Application Outage - Shopmonkey Platform is currently unreachable official update ↗
Recent Tekmetric incidents
- Partial outageOct 26, 2026 · resolved in 14m
The application is having degraded performance
Affected: Application, API, Webhooks, Integrations
- Partial outageOct 5, 2026 · resolved in 3h 23m
PartsTech outageofficial update ↗
Affected: Integrations
- Partial outageSep 18, 2026 · resolved in 3h 11m
SpeedDial 2.0 integration issuesofficial update ↗
Affected: Integrations
- Partial outageSep 15, 2026 · resolved in 3h 10m
PartsTech Outageofficial update ↗
Affected: Integrations
Other auto repair shop management systems to consider
- Shop-Ware · #3 · 99.86% uptime
- Protractor · #4 · 99.47% uptime
See the full most reliable auto repair shop software ranking →