Restaurant POS · reliability comparison
SpotOn vs SumUp: which is more reliable? (2026)
SpotOn is more reliable than SumUp, scoring 99.2 vs 54.2 out of 100. Over the last 90 days SpotOn reported 2 incidents and SumUp reported 5, with effective uptime of 100% and 98.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | SpotOn | SumUp |
|---|---|---|
| Reliability score | 99.2 | 54.2 |
| Rank (restaurant POS systems) | #2 | #10 |
| Uptime (90 days) | 100% | 98.98% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where SpotOn and SumUp differ
- SumUp reported 2.5× as many incidents as SpotOn over the last 90 days (5 vs 2).
- SumUp had 1 partial or major outage, compared with 0 for SpotOn.
- SpotOn's longest outage on record lasted 2h 51m (Nov 25, 2025); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
SpotOn
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent SpotOn incidents
- InformationalAug 26, 2026 · resolved in 12m
- InformationalAug 10, 2026 · resolved in 36m
Online orders (Doordash, Ubereats, ORD) are not showing modifiers when orders reach the kitchen
Affected: SpotOn Restaurant Express, SpotOn Online Ordering
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Card Readers: Total, On & Super, Refunds, Solo Cloud API, Card Readers, Payouts, Card Readers: Air & 3G +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime
- Epos Now · #5 · 99.86% uptime