Restaurant POS · reliability comparison
SumUp vs Toast: which is more reliable? (2026)
SumUp and Toast are effectively tied on reliability (54.2 vs 53.5). Over the last 90 days SumUp reported 5 incidents and Toast reported 14, with effective uptime of 98.98% and 98.67% respectively. Toast resolves incidents faster on average (4h 28m).
Data updated Nov 2, 2026 · How we score
| Metric | SumUp | Toast |
|---|---|---|
| Reliability score | 54.2 | 53.5 |
| Rank (restaurant POS systems) | #10 | #11 |
| Uptime (90 days) | 98.98% | 98.67% |
| Incidents (90 days) | 5 | 14 |
| Partial / major outages | 1 | 8 |
| Avg time to resolve | 19h 59m | 4h 28m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where SumUp and Toast differ
- Toast reported 2.8× as many incidents as SumUp over the last 90 days (14 vs 5).
- Toast had 8 partial or major outages, compared with 1 for SumUp.
- Toast fixes problems faster: 4h 28m on average, against 19h 59m for SumUp (4.5× quicker).
- SumUp's longest outage on record lasted 3h 2m (Jun 27, 2026); Toast's lasted 1d 7h (Sep 17, 2026).
90-day uptime
SumUp
Toast
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Ordering & Floor Plan, Kitchen Display System (KDS)
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Refunds, Tap to Pay on iPhone, Tap to Pay on Android, Card Readers, Payment Links, Solo Cloud API +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Recent Toast incidents
- Degraded performanceOct 27, 2026 · resolved in 25m
Affected: Sling by Toast Scheduling
- Degraded performanceOct 23, 2026 · resolved in 3h 24m
Toastweb - Toast App Performance Degradation
Affected: Toast POS app, POS Web application
- Degraded performanceOct 14, 2026 · resolved in 3h 20m
10/14/2026 - Sling Latency Issues
Affected: Sling by Toast Scheduling
- Partial outageOct 7, 2026 · resolved in 1h 5m
Affected: Card Processing
- Degraded performanceOct 5, 2026 · resolved in 8h
Affected: Deposits
- Major outageOct 4, 2026 · resolved in 5h 42m
Instant Depositofficial update ↗
Affected: Deposits
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime