Event Ticketing Platforms · 2026 reliability ranking
Most Reliable Event Ticketing Platforms (2026)
We ranked 14 event ticketing platforms by real-world reliability over the last 90 days, using 17 status page incidents and our own around-the-clock uptime checks. An event ticketing platform hosts the event page, takes payment and issues the tickets that get people through the door, so an outage stops sales and can stall check-in at the venue. Timing decides the cost: downtime during an on-sale, in the last days before an event or while doors are opening hurts far more than a slow dashboard on a quiet weekday. Ticket sales arrive in bursts, which puts the heaviest load on the vendor's checkout at exactly the moments that matter.
Last updated Nov 1, 2026 · How we score
| # | Vendor | Score | Uptime (90d) |
|---|---|---|---|
| 1 | HumanitixHumanitix is a not-for-profit event ticketing platform, founded in Australia, that directs its booking-fee profits to charitable causes. | 100.0 | 100% |
| 2 | TicketSpiceTicketSpice is an event ticketing product from Webconnex, which runs RegFox and GivingFuel on the same platform. | 100.0 | 100% |
| 3 | Zoom EventsZoom Events is Zoom Communications' platform for ticketed virtual and hybrid events, with registration, event hubs and lobbies. | 99.6 | 100% |
| 4 | TicketLeapTicketLeap is a self-service event ticketing platform operated by Leap Event Technology. | 98.4 | 100% |
| 5 | PurplepassPurplepass is an event ticketing and box office platform for venues, festivals and event organizers in the United States. | 95.6 | 99.99% |
| 6 | BizzaboBizzabo is an event management platform for in-person, virtual and hybrid events, including registration, ticketing and event websites. | 95.3 | 99.98% |
| 7 | Ticket TailorTicket Tailor is a self-service online ticketing platform for event organisers, based in London, UK. | 81.1 | 99.73% |
| 8 | UniverseUniverse is a self-service event ticketing platform owned by Ticketmaster. | 58.4 | 96.66% |
| 9 | EventbriteEventbrite is a self-service event ticketing and registration platform from Eventbrite, Inc., based in San Francisco, California. | 54.4 | 99.07% |
Event Ticketing Platforms reliability at a glance
- Across the 9 ranked event ticketing platforms, average 90-day uptime is 99.49%. Reliability scores range from 100.0 (Humanitix) to 54.4 (Eventbrite).
- Together they published 17 incidents in the last 90 days, 8 of them partial or major outages.
- Humanitix, TicketSpice reported no incidents at all in that time.
- The typical vendor takes 2h 9m to resolve an incident. TicketLeap is fastest, at <1m on average.
- Eventbrite reported the most incidents (7 in 90 days).
What to check before you choose a event ticketing platform
- Ask whether the check-in app can scan tickets offline from a downloaded guest list. That keeps the doors moving if the platform or the venue Wi-Fi drops.
- Look at the checkout and event-page components first. A reporting delay is an inconvenience; a broken checkout during an on-sale loses ticket sales.
- Check how the vendor handles traffic spikes from big on-sales, such as a queue, and whether past incidents line up with busy sales periods.
- Subscribe to the vendor's status page and export your attendee list before each event so you can check people in by hand if you have to.
90-day uptime history
Each bar is one day. Hover a bar for that day's uptime and incidents.
1. Humanitix
100% uptime · 0 incidents · avg resolve —2. TicketSpice
100% uptime · 0 incidents · avg resolve —3. Zoom Events
100% uptime · 1 incidents · avg resolve —4. TicketLeap
100% uptime · 1 incidents · avg resolve <1m5. Purplepass
99.99% uptime · 2 incidents · avg resolve 2m6. Bizzabo
99.98% uptime · 1 incidents · avg resolve 2h 9m7. Ticket Tailor
99.73% uptime · 4 incidents · avg resolve 2h 58m8. Universe
96.66% uptime · 1 incidents · avg resolve —9. Eventbrite
99.07% uptime · 7 incidents · avg resolve 16h 53m- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Being tracked (not ranked yet)
These vendors join the ranking once we have enough evidence: at least 14 days of data, and for vendors with a quiet status page (silent for a year, or for 90 days while their competitors report several incidents), 30 days of our own independent monitoring.
- Accelevents · quiet status page, awaiting our own monitoring
- Eventzilla · quiet status page, awaiting our own monitoring
- Billetto
- Tito
- Luma · no public status page
Recent Event Ticketing Platforms incidents
Unplanned temporary downtime from 2pm UTC
Affected: Dashboard, API, Check-in app, Checkout
Checkout form and Stripe errors
Affected: Dashboard, Checkout
Affected: API, Dashboards, Checkout and Purchasing, Ticket Processing, Databases, Downloadable Reports +4 more
(4) Support Site unavailable
Affected: (4) Support Site
Affected: Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar, Zoom Contact Center, Voice Agent +6 more
Head-to-head comparisons
- Humanitix vs TicketSpice reliability
- Humanitix vs Zoom Events reliability
- Humanitix vs TicketLeap reliability
- Humanitix vs Purplepass reliability
- TicketSpice vs Zoom Events reliability
- TicketSpice vs TicketLeap reliability
- TicketSpice vs Purplepass reliability
- Zoom Events vs TicketLeap reliability
- Zoom Events vs Purplepass reliability
- TicketLeap vs Purplepass reliability
Related rankings
Frequently asked questions
What is the most reliable event ticketing platform?
Based on the last 90 days of data, Humanitix is the most reliable event ticketing platform we track, with a reliability score of 100.0/100 and 100% uptime.
How do you measure event ticketing platform reliability?
We poll each vendor's public status page every few minutes, record every incident, and run our own uptime checks against each vendor's login and customer-facing pages. Uptime (40%), incident frequency (20%), average time to resolve (20%) and transparency (20%) combine into one score out of 100.
How often are these rankings updated?
Continuously. Status pages and uptime checks run every five minutes and scores are recalculated several times an hour.
Can vendors pay to rank higher?
No. Sponsored placements are clearly labelled, shown separately from the rankings and never change a vendor's score.