Monthly outage report

November 2018 business software outage report

In November 2018, the vendors we track reported 23 incidents, including 7 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking0015 of 15—
Expense Management Software0015 of 15—
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software0016 of 16—
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems1015 of 16Stayntouch (1)
Restaurant Online Ordering Platforms0019 of 19—
Restaurant POS0017 of 17—
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software0016 of 16—

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software0016 of 16—
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software1115 of 16Jane App (1)
Veterinary Practice Management Software0013 of 13—

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management2116 of 18Kickserv (1)
Property Management Software0016 of 16—

Back office & professional services

CategoryIncidentsPartial / majorClean vendorsMost incidents
Appointment Scheduling Software1012 of 13Calendly (1)
Business Phone Systems0016 of 16—
Childcare Management Software0013 of 13—
Cloud Storage & Office Suites0016 of 16—
E-Signature Software0014 of 14—
Employee Scheduling Software0014 of 14—
Form & Survey Builders5013 of 15Wufoo (4)
Legal Practice Management Software0016 of 16—
Password Managers0012 of 12—
Project Management Software1115 of 16ClickUp (1)
Team Chat Apps0016 of 16—
Video Conferencing0012 of 12—

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms0016 of 16—
Affiliate Networks0013 of 13—
CRM Software0015 of 15—
Email Marketing Platforms0015 of 15—
Help Desk Software0015 of 15—
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools0016 of 16—
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD2214 of 15SourceHut (2)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability7115 of 16Datadog (7)
SMS & Voice APIs0015 of 15—
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software0014 of 14—
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers1113 of 14emerchantpay (1)

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms2013 of 14Universe (2)
Online Course Platforms0015 of 15—

Longest outages in November 2018