Monthly outage report

April 2020 business software outage report

In April 2020, the vendors we track reported 29 incidents, including 14 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms0013 of 13—
Retail POS0016 of 16—
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software0012 of 12—
Business Banking0015 of 15—
Expense Management Software0015 of 15—
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software0016 of 16—
Subscription Billing Platforms1015 of 16ChargeOver (1)

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms0019 of 19—
Restaurant POS0017 of 17—
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software1115 of 16Tokeet (1)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software1015 of 16Glofox (1)
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software2015 of 16Jane App (2)
Veterinary Practice Management Software0013 of 13—

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management0018 of 18—
Property Management Software0016 of 16—

Back office & professional services

CategoryIncidentsPartial / majorClean vendorsMost incidents
Appointment Scheduling Software0013 of 13—
Business Phone Systems0016 of 16—
Childcare Management Software0013 of 13—
Cloud Storage & Office Suites0016 of 16—
E-Signature Software0014 of 14—
Employee Scheduling Software1013 of 14When I Work (1)
Form & Survey Builders0015 of 15—
Legal Practice Management Software0016 of 16—
Password Managers0012 of 12—
Project Management Software0016 of 16—
Team Chat Apps1115 of 16Flock (1)
Video Conferencing0012 of 12—

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms3014 of 16Everflow (2)
Affiliate Networks3312 of 13Digistore24 (3)
CRM Software0015 of 15—
Email Marketing Platforms1014 of 15MailerLite (1)
Help Desk Software0015 of 15—
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools0016 of 16—
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD7614 of 15Travis CI (7)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability8315 of 16Datadog (8)
SMS & Voice APIs0015 of 15—
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software2013 of 14Everflow (2)
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers0014 of 14—

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms0014 of 14—
Online Course Platforms0015 of 15—

Longest outages in April 2020