Monthly outage report

March 2020 business software outage report

In March 2020, the vendors we track reported 36 incidents, including 16 partial or major outages. Choose a category for the vendor-by-vendor breakdown.

Retail & e-commerce

CategoryIncidentsPartial / majorClean vendorsMost incidents
E-commerce Platforms3012 of 13Shopify (3)
Retail POS3015 of 16Shopify POS (3)
Shipping & Fulfillment Software0015 of 15—

Payments & finance

CategoryIncidentsPartial / majorClean vendorsMost incidents
Accounting Software1011 of 12Pandle (1)
Business Banking0015 of 15—
Expense Management Software0015 of 15—
KYC & Identity Verification0016 of 16—
Payment Processors0015 of 15—
Payroll & HR Software0016 of 16—
Subscription Billing Platforms0016 of 16—

Restaurants & hospitality

CategoryIncidentsPartial / majorClean vendorsMost incidents
Hotel Property Management Systems0016 of 16—
Restaurant Online Ordering Platforms0019 of 19—
Restaurant POS0017 of 17—
Restaurant Reservation Systems0015 of 15—
Vacation Rental Software1115 of 16Tokeet (1)

Health, beauty & fitness

CategoryIncidentsPartial / majorClean vendorsMost incidents
Gym & Studio Management Software1015 of 16Mariana Tek (1)
Salon & Spa Booking Software0015 of 15—
Therapy Practice Management Software1015 of 16Jane App (1)
Veterinary Practice Management Software0013 of 13—

Trades & property

CategoryIncidentsPartial / majorClean vendorsMost incidents
Auto Repair Shop Software0014 of 14—
Field Service Management1017 of 18Kickserv (1)
Property Management Software0016 of 16—

Back office & professional services

Marketing & customer communication

CategoryIncidentsPartial / majorClean vendorsMost incidents
Advertising Platforms0012 of 12—
Affiliate & Partner Management Platforms2115 of 16Everflow (2)
Affiliate Networks0013 of 13—
CRM Software0015 of 15—
Email Marketing Platforms2214 of 15AWeber (2)
Help Desk Software0015 of 15—
Marketing Automation & CDPs0015 of 15—
Push Notification Services0013 of 13—
Referral & Loyalty Programs0015 of 15—
Social Media Management Tools0016 of 16—
Web & Product Analytics0015 of 15—
Web Hosting0015 of 15—

AI & developer tools

CategoryIncidentsPartial / majorClean vendorsMost incidents
AI Chat Assistants0010 of 10—
App Hosting Platforms0015 of 15—
Authentication Providers0013 of 13—
CDN & DNS Providers0016 of 16—
Cloud Providers0014 of 14—
Code Hosting & CI/CD7414 of 15Travis CI (7)
LLM API Providers0016 of 16—
Managed Database Services0015 of 15—
Monitoring & Observability5215 of 16Datadog (5)
SMS & Voice APIs0015 of 15—
Transactional Email APIs0014 of 14—

iGaming & betting technology

CategoryIncidentsPartial / majorClean vendorsMost incidents
iGaming Affiliate Software2113 of 14Everflow (2)
iGaming CRM & Player Engagement0012 of 12—
iGaming Payment Providers0014 of 14—

Creators & events

CategoryIncidentsPartial / majorClean vendorsMost incidents
Event Ticketing Platforms2213 of 14Universe (2)
Online Course Platforms0015 of 15—

Longest outages in March 2020