Outage report · Major outage

Box outage on Aug 25, 2026

[Critical] Issue with Downloads

SeverityMajor outage

StartedAug 25, 2026, 06:53UTC

ResolvedAug 25, 2026, 07:37UTC

Duration44m

What happened

Box reported a major outage starting Aug 25, 2026, 06:53 UTC, affecting Uploads/Downloads, Uploads/Downloads, Japan, Japan/Singapore, Singapore. It was marked resolved at Aug 25, 2026, 07:37 UTC.

The incident lasted 44m from first report to resolution.
Box had reported 16 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

We recently addressed issues affecting Downloads \(including ZIP downloads\) in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between August 24, 2026 at 11:25 PM PDT and August 25, 2026 at 12:05 AM PDT, some Box Zones Japan users may have had a degraded download experience. The disruption was caused by an unusual traffic pattern that placed unexpected strain on capacity in the region. Once the impact was identified we restored service by directing download traffic to another region and adding capacity. Downloads returned to normal by 12:05 AM PDT. Once confirming that the issue had been addressed, we returned traffic to the original region. Of note, even during the period of temporary traffic redirection, all Box Zones customer content was stored in the correct Box Zones region. # Analysis This incident highlighted opportunities to make our systems more resilient to unusual traffic p

Read Box's official incident report ↗