Outage report · Partial outage

Box outage on Aug 7, 2026

[Medium] Issues affecting multiple Box services

SeverityPartial outage

StartedAug 7, 2026, 02:37UTC

ResolvedAug 7, 2026, 05:16UTC

Duration2h 39m

What happened

Box reported a partial outage starting Aug 7, 2026, 02:37 UTC, affecting Content API, Login/SSO, Login/SSO, Uploads/Downloads, Authentication (OAuth 2.0 / JWT), Box Sign, Box AI. It was marked resolved at Aug 7, 2026, 05:16 UTC.

The incident lasted 2h 39m from first report to resolution.
Box had reported 14 other partial or major outages in the 90 days before it.
11 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

We recently addressed issues affecting some customers at Box. We would like to take this opportunity to explain what happened and the steps we have taken to prevent them from occurring again. ‌ On August 6, 2026, between 6:42 PM PDT and 6:48 PM PDT, and again between 7:27 PM PDT and 7:33 PM PDT, some customers may have experienced intermittent disruptions affecting login, uploads/downloads, Notes, Box AI, and API access in Box. The disruptions were a symptom of a temporary capacity issue in the infrastructure that managed incoming traffic to Box. We restored service by increasing capacity and adjusting our systems to better handle traffic under load. # Analysis We recently introduced automatic capacity scaling to help Box respond more efficiently to changes in customer traffic. However, a configuration error caused our systems to release capacity too quickly, leading to repeated cycles of scaling up and scaling down. These rapid fluctuations disrupted active customer sessions and c

Read Box's official incident report ↗