Outage report · Partial outage
Braze outage on Apr 20, 2026
Issue impacting EU01
What happened
Braze reported a partial outage starting Apr 20, 2026, 16:18 UTC, affecting Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging. It was marked resolved at Apr 20, 2026, 19:24 UTC.
- The incident lasted 3h 6m from first report to resolution.
- It was the 3rd longest of 6 significant outages Braze reported in the 12 months up to it.
- Braze had reported 3 other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Braze
The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.
What our independent monitoring saw
Our independent monitoring of Braze started after this incident, so this report is based on Braze's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Braze's overall reliability
Braze has a reliability score of 78.0/100, with 99.65% effective uptime and 4 incidents over the last 90 days.
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