ChargeOver outage on Jan 1, 2022

What happened

ChargeOver reported a major outage starting Jan 1, 2022, 15:23 UTC, affecting Main Application, Email Sending, Payment Processing, Integrations. It was marked resolved at Jan 2, 2022, 06:15 UTC.

• The incident lasted 14h 52m from first report to resolution.
• It was the longest significant outage ChargeOver reported in the 12 months up to it.
• ChargeOver had reported no other partial or major outages in the 90 days before it.

Latest update from ChargeOver

## Root cause * A hardware failure in ChargeOver’s storage system caused severely degraded performance. * Automatic failover to redundant systems did not occur, which resulted in ChargeOver being completely unavailable for approximately 2 hours. ## Timeline * 06:10 CT on Jan 1 2022 - ChargeOver staff are alerted to abnormally slow invoice generation / payment processing times, and start investigating immediately. * 07:27 CT on Jan 1 2022 - Data storage for company logos is identified as causing performance impacts. * 08:16 CT on Jan 1 2022 - A hardware component of ChargeOver’s data storage system fails. Despite hardware redundancy being in place, the failure impacted other components and stops invoice generation / payment processing. Other components of ChargeOver remain operational. * 11:30 CT on Jan 1 2022 - Further hardware failures when trying to recover from the initial failure. Fail-over to the in-place redundant systems does not occur automatically, which causes ChargeOver t

Read ChargeOver's official incident report ↗

What our independent monitoring saw

Our independent monitoring of ChargeOver started after this incident, so this report is based on ChargeOver's status page.

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