Outage report · Partial outage
Chili Piper outage on Apr 15, 2026
Routing Failures Due to Rule Processing Issues
What happened
Chili Piper reported a partial outage starting Apr 15, 2026, 13:56 UTC, affecting Chat, Distro, Concierge Routing, Admin Center / Internal Assets, ChiliCal Scheduler (Handoff). It was marked resolved at Apr 15, 2026, 16:18 UTC.
- The incident lasted 2h 22m from first report to resolution.
- Chili Piper had reported 3 other partial or major outages in the 90 days before it.
- 5 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Chili Piper
This has now been resolved after our Engineering Team rolled back one of our services. Rules, Teams and routings are expected to be processed normally now across all products that rely on these assets. We have also already identified what caused it, so any new deployments done for this service should include a fix.
What our independent monitoring saw
Our independent monitoring of Chili Piper started after this incident, so this report is based on Chili Piper's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Chili Piper's overall reliability
Chili Piper has a reliability score of 60.6/100, with 99.44% effective uptime and 1 incidents over the last 90 days.
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