Live status & reliability report

SugarSync status, outages & reliability

#2 of 10 cloud storage & office suitesOperational

SugarSync is a cloud file sync, sharing and online backup service for individuals and businesses.

Data updated Nov 1, 2026 · score recalculated

Over the last 90 days SugarSync had 100% effective uptime across 2 status page incidents.

99.2/100Reliability scoreVisit SugarSync ↗

Is SugarSync down right now?

No, SugarSync is up and running.

  • SugarSync's status page reports all systems operational. Checked .
  • All 2 SugarSync pages we check are responding. Checked .

Official SugarSync status page ↗

Uptime (90d)100%<1m weighted downtime
Incidents (90d)20.2 per 30 days
Major / partial outages0
Avg time to resolve—
Outages we detected0by our independent probes

90-day uptime

Aug 4, 2026 – Nov 1, 2026: no incidents
90 days ago100% average daily uptimeToday
  • No incidents
  • Degraded
  • Partial outage
  • Major outage
  • No data

Key facts about SugarSync's reliability

  • Over the past 12 months, SugarSync published 6 incidents on its status page, 2 of them partial or major outages.
  • Its longest outage on record in that time was “Login and connectivity issues” on Apr 12, 2026, which lasted 1d 13h.
  • The part of SugarSync most often affected was Web Application (3 of 6 incidents).
  • SugarSync's 90-day uptime of 100% is above the average for cloud storage & office suites (99.58%).

Score breakdown

Uptime · 40% weight
100
100% effective uptime
Incident frequency · 20% weight
96
0.17 weighted incidents per 30 days
Time to resolve · 20% weight
100
No resolved incidents in window
Transparency · 20% weight
100
No unreported outages detected

How the score is calculated →

Incidents per month

01234DecJan ’26FebMar2 major outage incidents1 degraded performance incident3AprMayJunJul1 informational incident1Aug1 informational incident1SepOctNov
  • Major outage
  • Partial outage
  • Degraded
  • Informational

Response time

Daily average response time of SugarSync's public pages, measured by our probes.

Not enough data yet — this chart fills in as our monitoring runs.

Score trend

Daily reliability score (rolling 90-day window).

Not enough data yet — this chart fills in as our monitoring runs.

SugarSync incident history (last 90 days)

Source: SugarSync status page · last checked · Subscribe via RSS

Our independent monitoring

We check these public SugarSync pages every 5 minutes. An outage is recorded after two consecutive failed checks.

PageLast checkUptime (30d)Avg response
Login pageUp 100%665 ms
HomepageUp 100%1079 ms

How SugarSync compares

SugarSync vs Tresorit

100% vs 100% uptime

SugarSync vs ShareFile

100% vs 99.99% uptime

SugarSync vs Egnyte

100% vs 99.94% uptime

SugarSync vs Dropbox

100% vs 99.88% uptime

SugarSync vs Sync.com

100% vs 99.82% uptime

SugarSync vs Proton Drive

100% vs 99.65% uptime

Most reliable SugarSync alternatives →

SugarSync status FAQ

Is SugarSync down right now?

No, SugarSync is up and running. SugarSync's status page currently reports all systems operational, and all 2 of the SugarSync pages we check every five minutes are responding. This page updates automatically when that changes.

How reliable is SugarSync?

SugarSync has a reliability score of 99.2 out of 100, ranking #2 of 10 cloud storage & office suites. Over the last 90 days it had 100% effective uptime.

How often does SugarSync have outages?

SugarSync published 2 incidents on its status page in the last 90 days (0 partial or major outages) and 6 in the past 12 months.

Does SugarSync have a status page?

Yes. SugarSync's official status page is status.sugarsync.com. We read it every five minutes and keep its full incident history.