Cloud Storage & Office Suites · reliability comparison
Dropbox vs SugarSync: which is more reliable? (2026)
SugarSync is more reliable than Dropbox, scoring 99.2 vs 85.5 out of 100. Over the last 90 days Dropbox reported 3 incidents and SugarSync reported 2, with effective uptime of 99.88% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Dropbox | SugarSync |
|---|---|---|
| Reliability score | 85.5 | 99.2 |
| Rank (cloud storage & office suites) | #5 | #2 |
| Uptime (90 days) | 99.88% | 100% |
| Incidents (90 days) | 3 | 2 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 4h 54m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Dropbox and SugarSync differ
- Dropbox reported 50% more incidents than SugarSync over the last 90 days (3 vs 2).
- Dropbox had 1 partial or major outage, compared with 0 for SugarSync.
- Dropbox's longest outage on record lasted 1h 11m (Nov 14, 2025); SugarSync's lasted 1d 13h (Apr 12, 2026).
90-day uptime
Dropbox
SugarSync
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Dropbox incidents
- Partial outageSep 9, 2026 · resolved in 59m
Some customers are unable to access certain website routes and features.
Affected: Website
- Degraded performanceAug 25, 2026 · resolved in 11h 47m
Some Dropbox Protect features are not working correctly
Affected: Protect
- Degraded performanceAug 21, 2026 · resolved in 1h 55m
Dropbox is not working as expected for some users
Affected: Desktop Application, Mobile Application, API
Recent SugarSync incidents
- InformationalSep 8, 2026 · resolved in 2d 6h
Affected: Web Application, Desktop Application, Mobile Applications
- InformationalAug 26, 2026 · resolved in 1h 2m
Support limited due to network maintenance
Affected: Ticketing/Email, Telephone
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- ShareFile · #3 · 99.99% uptime
- Egnyte · #4 · 99.94% uptime
- Sync.com · #6 · 99.82% uptime
See the full most reliable cloud storage & office suites ranking →