Cloud Storage & Office Suites · reliability comparison
ShareFile vs SugarSync: which is more reliable? (2026)
SugarSync is more reliable than ShareFile, scoring 99.2 vs 96.0 out of 100. Over the last 90 days ShareFile reported 3 incidents and SugarSync reported 2, with effective uptime of 99.99% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | ShareFile | SugarSync |
|---|---|---|
| Reliability score | 96.0 | 99.2 |
| Rank (cloud storage & office suites) | #3 | #2 |
| Uptime (90 days) | 99.99% | 100% |
| Incidents (90 days) | 3 | 2 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 1h 17m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ShareFile and SugarSync differ
- ShareFile reported 50% more incidents than SugarSync over the last 90 days (3 vs 2).
- ShareFile's longest outage on record lasted 2h 47m (Jun 30, 2026); SugarSync's lasted 1d 13h (Apr 12, 2026).
90-day uptime
ShareFile
SugarSync
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ShareFile incidents
- InformationalSep 21, 2026 · resolved in 5h
Some ShareFile customers may be experiencing issues with their ShareFile account
Affected: ShareFile®
- Degraded performanceSep 9, 2026 · resolved in 1h 16m
Affected: ShareFile®
- InformationalSep 1, 2026 · resolved in <1m
Automated workflow email notifications disabled
Affected: ShareFile®
Recent SugarSync incidents
- InformationalSep 8, 2026 · resolved in 2d 6h
Affected: Web Application, Desktop Application, Mobile Applications
- InformationalAug 26, 2026 · resolved in 1h 2m
Support limited due to network maintenance
Affected: Ticketing/Email, Telephone
Other cloud storage & office suites to consider
- Tresorit · #1 · 100% uptime
- Egnyte · #4 · 99.94% uptime
- Dropbox · #5 · 99.88% uptime
- Sync.com · #6 · 99.82% uptime
See the full most reliable cloud storage & office suites ranking →