Outage report · Partial outage

Chili Piper outage on Apr 30, 2025

Chili Cal Links displaying a "Something Went Wrong" page

SeverityPartial outage

StartedApr 30, 2025, 09:45UTC

ResolvedApr 30, 2025, 22:10UTC

Duration12h 25m

What happened

Chili Piper reported a partial outage starting Apr 30, 2025, 09:45 UTC, affecting ChiliCal Scheduler (Handoff). It was marked resolved at Apr 30, 2025, 22:10 UTC.

The incident lasted 12h 25m from first report to resolution.
It was the 3rd longest of 7 significant outages Chili Piper reported in the 12 months up to it.
Chili Piper had reported 3 other partial or major outages in the 90 days before it.
5 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Chili Piper

### **Incident Overview** Some users experienced intermittent failures when accessing ChiliCal scheduling links while others began experiencing no access to any booking links within their organization. Affected users were presented with a **“Something Went Wrong”** error screen. The issue did not affect all links, but occurred unpredictably across different users, affecting scheduling and handoff workflows. After resolution, we found that some links were impacted further by caching of services which delayed the rollout of the fix to all users and made the impact’s duration longer than expected. ### **Timeline** * **09:00 - 09:30 UTC** – Incident reported. Users began experiencing intermittent issues with ChiliCal scheduling links. * **09:45 UTC** – Engineering team began investigation and confirmed issue reproducibility. * **10:00 UTC** – Initial fixes for the root cause were implemented as a hotfix * **10:30 UTC** – Suspected caching-related issue identified as extending the iss

Read Chili Piper's official incident report ↗