Outage report · Partial outage
Smartsheet outage on Apr 30, 2025
Smartsheet access issues and unexpected errors
What happened
Smartsheet reported a partial outage starting Apr 30, 2025, 05:37 UTC, affecting Email Notifications, REST API, Calendar, Smartsheet Login, In App Workflows, Admin Center, Data Shuttle, Single Sign On ( Company Credentials ) and 27 more. It was marked resolved at Apr 30, 2025, 08:34 UTC.
- The incident lasted 2h 57m from first report to resolution.
- Smartsheet had reported no other partial or major outages in the 90 days before it.
- 3 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Smartsheet
Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The service fully recovered at 11:20 PM.
What our independent monitoring saw
Our independent monitoring of Smartsheet started after this incident, so this report is based on Smartsheet's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Smartsheet's overall reliability
Smartsheet has a reliability score of 59.5/100, with 99.00% effective uptime and 8 incidents over the last 90 days.
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