Outage report · Partial outage

Cloudways outage on Dec 29, 2025

Rackspace Webmail Access Issue

SeverityPartial outage
StartedDec 29, 2025, 17:34UTC
ResolvedDec 30, 2025, 06:20UTC
Duration12h 46m

What happened

Cloudways reported a partial outage starting Dec 29, 2025, 17:34 UTC, affecting Rackspace Email. It was marked resolved at Dec 30, 2025, 06:20 UTC.

  • The incident lasted 12h 46m from first report to resolution.
  • Cloudways had reported no other partial or major outages in the 90 days before it.
  • 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Cloudways

This incident has been resolved.

Read Cloudways's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Cloudways started after this incident, so this report is based on Cloudways's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

Cloudways's overall reliability

32.0/100

Cloudways has a reliability score of 32.0/100, with 93.40% effective uptime and 12 incidents over the last 90 days.

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