Cognito Forms outage on Sep 7, 2023

What happened

Cognito Forms reported a partial outage starting Sep 7, 2023, 20:38 UTC, affecting Integrations. It was marked resolved at Sep 8, 2023, 12:12 UTC.

• The incident lasted 15h 34m from first report to resolution.
• It was the 2nd longest of 9 significant outages Cognito Forms reported in the 12 months up to it.
• Cognito Forms had reported 1 other partial or major outage in the 90 days before it.
• 3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Cognito Forms

This issue has been resolved. Please contact support if you are experiencing any ongoing issues with Square payments on your forms.

Read Cognito Forms's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Cognito Forms started after this incident, so this report is based on Cognito Forms's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Major outageStampedSep 7, 2023, 14:37 UTC

  Identity Service Outage

• Partial outageEcwidSep 7, 2023, 19:44 UTC

  Square payment service doesn’t work

• Partial outagePopmenuSep 7, 2023, 21:33 UTC

  Square POS is reporting issue with processing payments

Cognito Forms's overall reliability

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