Outage report · Partial outage
Dialpad outage on May 20, 2026
Some customers may be experiencing issues with IVR
SeverityPartial outage
StartedMay 20, 2026, 18:58UTC
ResolvedMay 21, 2026, 00:26UTC
Duration5h 29m
What happened
Dialpad reported a partial outage starting May 20, 2026, 18:58 UTC, affecting Omnichannel. It was marked resolved at May 21, 2026, 00:26 UTC.
- The incident lasted 5h 29m from first report to resolution.
- It was the 2nd longest of 9 significant outages Dialpad reported in the 12 months up to it.
- Dialpad had reported 1 other partial or major outage in the 90 days before it.
- 4 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Dialpad
This incident has been resolved.
What our independent monitoring saw
Our independent monitoring of Dialpad started after this incident, so this report is based on Dialpad's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Dialpad's overall reliability
75.6/100
Dialpad has a reliability score of 75.6/100, with 99.65% effective uptime and 7 incidents over the last 90 days.
Visit Dialpad ↗Full Dialpad reliability report and live status → · Most reliable Dialpad alternatives →
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