Outage report · Partial outage
Didit outage on Dec 23, 2025
Due to configuration errors, white-label customers with custom domain have been unable to complete KYC
SeverityPartial outage
StartedDec 23, 2025, 00:18UTC
ResolvedDec 23, 2025, 11:22UTC
Duration11h 4m
What happened
Didit reported a partial outage starting Dec 23, 2025, 00:18 UTC. It was marked resolved at Dec 23, 2025, 11:22 UTC.
- The incident lasted 11h 4m from first report to resolution.
- Didit had reported 1 other partial or major outage in the 90 days before it.
- 2 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Didit
The configuration issues have been resolved. White-label customers with custom domains can now complete KYC.
What our independent monitoring saw
Our independent monitoring of Didit started after this incident, so this report is based on Didit's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Didit's overall reliability
93.9/100
Didit has a reliability score of 93.9/100, with 99.95% effective uptime and 2 incidents over the last 90 days.
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