Outage report · Major outage
emerchantpay outage on Dec 15, 2023
Temporary issue with transaction processing 15/12/2023
What happened
emerchantpay reported a major outage starting Dec 15, 2023, 03:44 UTC, affecting Genesis - admin console (PRODUCTION), Genesis - merchant console (PRODUCTION), Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION). It was marked resolved at Dec 15, 2023, 08:55 UTC.
- The incident lasted 5h 11m from first report to resolution.
- It was the 2nd longest of 6 significant outages emerchantpay reported in the 12 months up to it.
- emerchantpay had reported 1 other partial or major outage in the 90 days before it.
Latest update from emerchantpay
This incident has been resolved.
What our independent monitoring saw
Our independent monitoring of emerchantpay started after this incident, so this report is based on emerchantpay's status page.
emerchantpay's overall reliability
emerchantpay has a reliability score of 89.7/100, with 99.97% effective uptime and 4 incidents over the last 90 days.
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