Outage report · Partial outage
emerchantpay outage on Jun 12, 2023
Temporary issue with 3DSecure transactions - 12/06/2023
What happened
emerchantpay reported a partial outage starting Jun 12, 2023, 14:34 UTC, affecting Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION). It was marked resolved at Jun 12, 2023, 16:50 UTC.
- The incident lasted 2h 16m from first report to resolution.
- emerchantpay had reported 1 other partial or major outage in the 90 days before it.
Latest update from emerchantpay
Dear Partner, Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal. Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC In case you need further information or have noticed any issues, please feel free to reach us at tech-support@emerchantpay.com Kind Regards, Technical Support Team
What our independent monitoring saw
Our independent monitoring of emerchantpay started after this incident, so this report is based on emerchantpay's status page.
emerchantpay's overall reliability
emerchantpay has a reliability score of 89.7/100, with 99.97% effective uptime and 4 incidents over the last 90 days.
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